Remote Healthcare Assistant

We're looking for a detail-oriented Remote Healthcare Assistant to support our healthcare clients. In this role, you'll handle administrative and patient-support tasks that keep operations running smoothly—managing schedules, records, and communications while maintaining strict confidentiality and accuracy. It's ideal for someone with a healthcare background who is organised, compassionate, and comfortable working independently in a remote setup.

• Manage patient scheduling, appointments, and calendar coordination

• Handle and update patient records and documentation accurately (EMR/EHR systems)

• Respond to patient enquiries via phone, email, or chat in a professional, empathetic manner

• Prepare and organise medical documents, reports, correspondence, and billing support

• Coordinate between patients, doctors, and internal teams

• Maintain strict confidentiality in line with HIPAA/data privacy standards

• Perform general administrative and follow-up tasks to support the healthcare team

• Background in healthcare or allied health is required

• 1–2 years of experience in a healthcare, medical remote assisting, or patient-support role

• Familiarity with EMR/EHR systems and medical terminologies

• Excellent English communication skills, both written and verbal

• Strong organisational skills and attention to detail

• Knowledge of HIPAA or willingness to be trained on data privacy compliance

• Reliable home setup: stable internet, computer, and a quiet, professional work environment

• Reliable and able to work onsite in McKinley Hill on a day shift schedule