Leo Mercado
CEO & Managing Director
AustraliaPhilippines
About REMIE
Made in Australia.
Made by two countries.
Built to give Australian teams reliable remote support from skilled professionals in the Philippines, with care for the work, the clients, and the people behind it.
Our story
Built by a Filipino-Australian nurse for the people he serves.
REMIE was founded by Leo Mercado, a Filipino-Australian Registered Nurse who saw how Filipino remote assistants could bridge the gap in the Australian healthcare system, and across other industries, with modern, cost-effective support.
Leo's training at one of the top nursing schools in the Philippines, his everyday encounters with local healthcare providers, and his passion for technology paved the way for REMIE: a way to help practices and businesses run more efficient workflows while creating life-changing opportunities for the Filipino community.
REMIE's services are part of a broader outsourcing model that's been proven across industries for years. Without the dependence on a traditional office setting, it's also one of the most resilient solutions to the global challenges teams face today.
- Based in
- Melbourne, Australia
- Remies across
- the Philippines
- Operating since
- 2023
Where we work
Remies deployed across Australia.
Supporting care and operations in every state, concentrated where Australia's healthcare and business teams need it most.
Map of Australia showing REMIE assistant deployments across all states, with the heaviest concentration along the eastern seaboard.
What we stand for
Our core values.
- 01
Excellence
We invest in training and development for our Remies so they stay current on the latest technologies and best practices. A rigorous quality process keeps our services consistently high.
- 02
Teamwork
Collaboration is essential to success. We work together as one team across two countries to share ideas, solve problems, and reach our goals.
- 03
Integrity
We are honest and transparent with our clients, with a zero-tolerance policy for fraud and unethical behaviour.
- 04
Professionalism
We provide the highest quality of service and are respectful of our clients, colleagues, and the wider community.
Our vision · Our mission
To enable businesses to thrive, and to enhance the lives of the remote assistants who help them get there.
Meet the team
The people pushing the boundaries.
REMIE's team is based across Australia and the Philippines, keeping representation and reliable support on both sides of the partnership.
Brion Raguero
CSO & Process Excellence Consultant
Paul Dela Vega
Senior Software Developer & Project Tech Lead
Amiel Brencis Salipande
Junior Software Developer
Kyle Paco
IT Admin Support
Bernice Breene Flores
Operations Coordinator
Marites Rivera
Admin Assistant
Our commitment
Created for Australia, with the help of our Remies.
REMIE is committed to giving our remote assistants a comprehensive understanding of their work ethics, culture, education, living conditions, and aspirations.
We understand the realities of working from home in the Philippines: unreliable internet, natural disasters, power outages. Knowing this means potential service issues are handled from the start, so your business doesn't have to worry.