Operations Manager

We are looking for a results-driven Operations Manager to oversee daily operations at our McKinley Hill office. The successful candidate will streamline processes, lead cross-functional teams, and ensure the business runs efficiently and meets its targets.

• Oversee and coordinate day-to-day operational activities across departments

• Develop, implement, and refine operational policies, systems, and procedures

• Monitor performance metrics and prepare regular reports for management

• Manage budgets, resources, and vendor/supplier relationships

• Lead, mentor, and evaluate the operations team to meet performance goals

• Identify inefficiencies and drive continuous process improvement

• Ensure compliance with company standards and relevant regulations

• Coordinate with other departments to support overall business objectives

• Bachelor's degree in Business Administration, Management, or a related field

• At least 3–5 years of experience in operations, with 1–2 years in a supervisory or managerial role

• Strong leadership, organisational, and problem-solving skills

• Excellent communication and interpersonal abilities

• Proficient in MS Office and other tools/software

• Able to work onsite in McKinley Hill, Taguig, Monday to Friday

• Proven Operations Management experience (VA, BPO, or outsourcing preferred)

• Strong leadership and team management skills

• Excellent client and stakeholder management

• Strong problem-solving and process improvement skills

• Excellent written and verbal English communication