Business Operations Coordinator

We're looking for a highly organised Business Operations Coordinator to keep our operations running smoothly end to end. This role sits at the center of the business, owning recruitment, onboarding and offboarding for both remote assistants and clients, running regular check-ins, and making sure day-to-day operations stay efficient and on track. It's ideal for someone who thrives on structure, juggles multiple moving parts with ease, and enjoys being the reliable point person for the team.

Operations

• Manage and improve day-to-day operational workflows and internal processes

• Maintain accurate records, trackers, and documentation across the business

• Coordinate between staff, clients, and internal teams to keep projects on schedule

• Identify bottlenecks and implement process improvements

Recruitment

• Source, screen, and shortlist candidates based on client requirements

• Coordinate interviews and support the end-to-end hiring process

• Maintain a talent pipeline for current and upcoming roles

Onboarding & Offboarding

• Run smooth onboarding for new remote assistants and clients (accounts, tools, expectations, documentation)

• Handle offboarding processes, including access removal, turnover, and exit documentation

• Ensure every handover is clean, complete, and well-documented

Check-ins & Relationship Management

• Conduct regular check-ins with remote assistants to monitor performance, engagement, and concerns

• Hold client check-ins to ensure satisfaction and address issues early

• Act as the first point of contact for day-to-day operational questions

• Bachelor's degree in Business Administration, Management, HR, or a related field

• at least 1-2 years of experience in operations, coordination, recruitment, or a similar role (agency/BPO/outsourcing experience a strong plus)

• Excellent organisational and multitasking skills with sharp attention to detail

• Strong written and verbal communication skills

• Comfortable working with tools like MS Office, monday.com, etc.

• Self-starter who can manage multiple priorities with minimal supervision